Frequently Asked Questions
Getting started
What is BetterClinic?
How do I sign up?
Do I need any special equipment?
What languages does BetterClinic support?
Do I need to change how I conduct my consultations?
Using the App
How do I start recording?
How long does it take to generate my documents?
What documents does BetterClinic generate?
Can I edit the generated documents?
What if BetterClinic gets something wrong in the notes?
Can I listen to the original recording after the consultation?
What is the Differentials view?
How do I generate a PhilHealth Ready Medical Abstract?
Patient consent and privacy
Do I need to get my patient's consent before recording?
What if my patient refuses to be recorded?
Is patient data secure?
Where is my data stored and processed?
Does BetterClinic sell or share patient data?
Who can access my patient records?
Can patients request access to or deletion of their data?
Subscription and billing
How much does BetterClinic cost?
Is there a free trial?
What happens if I use all my sessions before the end of the month?
What counts as one session?
Can I upgrade or downgrade my plan?
How do I manage my subscription?
Is there a referral program?
What payment methods do you accept?
Clinical and medical questions
Is BetterClinic a medical device?
Are the AI-generated documents medico-legally valid?
How accurate is the transcription?
Does BetterClinic support ICD-10 and RVS coding?
Can I use BetterClinic for telehealth consultations?
Does BetterClinic work with my existing EHR or clinic management system?
Is there a referral program?
What payment methods do you accept?
Technical and troubleshooting
What devices are supported?
Do I need an internet connection to use BetterClinic?
What if the app crashes during a recording?
How can I improve recording quality?
Why does my subscription show as inactive even though I just paid?
I forgot my password. How do I reset it?
Account and support
How do I delete my account?
How do I contact support?
I have a question about my data privacy rights.
Where can I read your Privacy Policy and Terms of Service?
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